Role Description
This is a full-time on-site role for a Customer Experience Specialist at Metcom, Inc. in St Clair Shores, MI. The candidate will be responsible for delivering exceptional customer support, managing client relationships, resolving customer inquiries and issues, and ensuring overall customer satisfaction.
Qualifications
Strong customer service, communication, and interpersonal skills
Ability to prioritize, multi-task, and manage time effectively.
Experience in resolving customer inquiries and issues.
Proficiency in Microsoft Office and customer relationship management (CRM) software
Attention to detail and problem-solving skills.
Previous experience in a customer service or support role
High school diploma or equivalent; bachelor’s degree is a plus.
Interested in joining a dynamic and nurturing team?
Our offer
Teamwork – We’re a family and we take care of each other. Collaboration, knowledge sharing and teamwork are central to Metcom. A daily team meeting and shared inbox foster this culture.
Career Opportunities – Our team approach will not preclude career growth and development. Our commitment is to nurture and expand your skill set for career progression.
Flexible Work Policies – Friday ‘skip out early’ days are common at Metcom. Doctor and vet appointments, mini emergencies, and other ‘this is life’ reasons to miss a few hours of work are never deducted from PTO. Our supportive atmosphere also can support hybrid and remote opportunities for the fully trained team member with unique circumstances.
Team Events – We work and play together with monthly team-building sessions, team charity events and happy hours.
Benefits – Metcom provides health and vision coverage, short term disability, PTO, 401K, profit sharing, and lots of free embroidered apparel!